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Our policies are designed to provide all guests the best lodging experience

Deposit & Cancellation Policies

WINTER RESERVATIONS (Nov - Apr except holiday)

Deposit Policy: An initial non-refundable deposit of 2 night's lodging is due at the time of booking by major credit card. Final payment, including taxes and fees, is automatically charged to the card 30 days prior to arrival. Optional travel insurance premiums are due at the time of booking. Mountain Resorts reserves the right to cancel any reservation if deposit or payment dates are not met.

Cancellation Policy: For lodging cancellations made 31 or more days prior to arrival, the initial non-refundable deposit will be forfeited. Once a reservation is paid in full, it is non-refundable, and all payments received will be forfeited.

HOLIDAY RESERVATIONS

Deposit Policy: An initial deposit of 2 night's lodging is due at the time of booking by major credit card. Final payment, including taxes and fees, is automatically charged to the card 45 days prior to arrival. Optional travel insurance premiums are due at the time of booking. Mountain Resorts reserves the right to cancel any reservation if deposit or payment dates are not met.

Cancellation Policy: For lodging cancellations made 46 days or more prior to arrival, the initial non-refundable deposit will be forfeited. Once a reservation is paid in full, it is non-refundable, and all payments received will be forfeited.

SUMMER RESERVATIONS (May - Oct)

Deposit Policy - Nightly/Weekly Guests: One night's lodging is due at the time of booking by major credit card. In addition, the Security Deposit Waiver fee, if elected, as well as any applicable clean fees will be charged with the initial deposit. Final payment, including taxes and fees, is automatically charged to the card on file 14 days prior to arrival. Optional travel insurance premiums are due at the time of booking. Mountain Resorts reserves the right to cancel any reservation if deposit or payment dates are not met.

Cancellation Policy: The initial deposit is non-refundable. If a cancellation is made 14 days or less prior to arrival, the full payment will be withheld. Changes in length of stay are subject to minimum stay requirements and cancellation penalties.

Taxes and Fees: Rates are subject to 19.9% taxes and fees. Confirmations will be sent for all individual bookings. Please review all confirmations for correct dates and rates.

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Travel Insurance

Even the best planned vacation can be interrupted due to illness or other personal circumstances. Optional travel insurance can be included with your reservation. Travel insurance is non-refundable once it has been purchased. We highly recommend that you purchase travel insurance; as we are unable to vary from our cancellation policies. Premium equals 6.95% of lodging, tax and fees, and is due at the time of booking in addition to initial deposit.

Please click here to obtain your travel insurance policy or certificate of insurance for your Covered Trip if you have paid for or authorized payment for the travel insurance. The travel protection, if purchased, includes insurance coverage for Trip Cancellation, Trip Interruption, Travel Delay, Baggage Delay, Baggage and Personal Effects, Accidental Death & Dismemberment, Emergency Assistance, Medical or Dental Expense, and Rental Car Damage. Please read your document carefully as certain limitations, restrictions and exclusions apply. The insurance coverage is underwritten by Stonebridge Casualty Insurance Company and the non-insurance assistance services are provided by CSA's designated provider. Please contact CSA at 866-999-4018 if you have any questions.

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Security Deposit Waiver

In lieu of a $250 authorization hold on a credit card at check-in, guests are required to purchase a Security Deposit Waiver that will cover for incidental damages up to a maximum of $5000.00 for a nominal one time fee of $29. The plan includes protection against accidental damage to your rental accommodations during your stay. You may arrange for your Security Deposit Waiver at the time of booking or upon check-in.

Please click here to obtain your insurance policy or certificate of insurance for your Security Deposit Waiver if you have paid for or authorized payment for the plan. If purchased, the plan includes protection against accidental damage to your rental accommodations during your stay. If you have to cancel and don't get a chance to check in, the cost of the plan will be returned to you.

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Additional Trip Coverage

Protect Additional Arrangements: Planning a vacation does not stop after your lodging reservation has been booked. You may have booked additional arrangements that are essential to your vacation experience that need to be protected. Protect your entire vacation, from flights to a rental car, round of golf, or show tickets. Ask your reservationist for more information - , or click here to purchase directly from CSA.

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Check-In Information

  • Check-In: 4:00 p.m.
  • Check-Out: 11:00 a.m.

Thank you for being courteous to the guests preceding and following you by honoring the check-in/check-out times. Late departures are subject to an additional night's charge unless a later check-out has been authorized by the Front Desk Manager.

Security Damage Deposit Authorization Hold: In lieu of a $250 security damage deposit authorization hold on a credit card at check-in, guests are required to purchase a Security Deposit Waiver that will cover for incidental damages up to a maximum of $5000.00 for a nominal one time fee of $29. The plan includes protection against accidental damage to your rental accommodations during your stay. You may arrange for your Security Deposit Waiver at the time of booking or upon check-in.

Click here for extensive check-in information.

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Miscellaneous Policies

No Pets Please: Sorry, we cannot accommodate pets at any of our properties.

No Oversized Vehicles: No camper, boat or trailer parking is available on site.

Additional People: Condominium units are priced "per unit." There is no additional per person charge. Units cannot exceed the maximum occupancy.

Air Beds: Air beds are available on a limited basis for $10.00 per night. They provide bedding flexibility and may not be used to exceed maximum occupancy.

Special Requests: All special requests are subject to availability. Each condominium is individually owned, therefore, views, decor, furnishings and bedding may vary. We will make every effort to honor your special requests but cannot guarantee them.

Housekeeping: Daily trash and towel service is available. For guests staying 7 nights or longer a "mid-stay clean" is provided. Beds are made with fresh linen, bathrooms are cleaned, condominiums are vacuumed and dusted.

Additional services are available for a nominal fee and may be arranged through the front desk by calling (970)879-2525.

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Other Provisions

Highmark Steamboat reserves the right, without liability, to substitute equivalent accommodation at the same or lower rental rates.

Highmark Steamboat makes no warranties nor assumes any responsibilities with respect to the following:

  • Delays or cancellation of any public or private transportation of guest to or from home location to Steamboat Springs, Colorado.
  • Mechanical failure, high winds, destruction, strikes, shortages of power, acts of God or any other condition or all or part of the Steamboat Ski Area.
  • Any policy or action or program of the operation of the Steamboat Ski Area or any other recreational facility in Steamboat Springs.
  • Injury to person or damage or loss of property unless caused by negligence or willful act of omission by agents or employees of Highmark Steamboat.

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